MCX on GitHub

Machine Customer Experience (MCX) Strategic Reasoning Kit — a practical toolkit for teams getting machine-ready.

• MCX Strategy Map (JSON + Markdown) to make your business legible to AI agents.
• Overlay grid and maturity roadmap to phase implementation over time.
• Guided prompts for MCX strategy, onboarding and B2B/B2C agent value propositions.
• Machine-customer type template with sliders to model delegated and agent behaviours.

Who it’s for: CX, product, marketing and transformation leaders designing for agents as customers, from discovery and trust signals to transaction flows and readiness.