For readers of Machine Customers

Resources for the machine economy.

Frameworks, canvases and experiments for teams learning how AI agents discover, evaluate, buy from and work with organisations.

Canvas

Machine Customer Types

Explore the different types of machine customers through the machine customer canvas.

Open resource
Matrix

MCX Skills Matrix

See what your organisation already has and what it needs to develop for AI that buys.

Open resource
Toolkit

MCX on GitHub

A practical strategic reasoning kit for teams getting machine-ready.

Open resource
Experiment

Travel Booking Experiment

Test how delegated agents rank competing vendors and explain their decisions.

Open resource
Workshop canvas

MCX Onboarding Canvas

Co-design onboarding strategies for machine customers with CX, tech, risk and product teams.

Open resource
Prompt tool

Machine-readable VP · B2B

Help procurement algorithms assess whether your business meets their requirements.

Open resource
Prompt tool

Machine-readable VP · B2C

Help AI agents evaluate whether your business matches their user's needs.

Open resource
Inventory

CX Tools Inventory

80+ traditional CX tools and the assumptions they make about human customers.

Open resource