CXO Outlook

In this insightful conversation, Katja traces her journey from the early days of digital design to leading client experience for one of the world’s largest financial institutions. She discusses the rise of AI customers, autonomous systems and algorithms that make decisions, evaluate trust, and transact without emotion and how this shift will reshape every facet of product and service design. She also shares her thoughts ahead of her ProductTank Singapore session, where she will explore what it means to design products for AI customers.