Interview with Mind the Products, Randy Silver, covering machine customers and Katja’s diverse career path.
A new type of customer is quietly reshaping the marketplace—and it doesn’t feel a thing: AI customers. Katja’s interview is a short explainer of the machine customer landscape and what journalists need to be asking about.
In this episode of CX Unlocked, Katja Forbes, Executive Director and Head of Client Experience at Standard Chartered, explains how AI is changing the very definition of a customer.
Jordan Singer (Designer, Figma) will moderate a panel discussion featuring Katja Forbes (Head of Client Experience, Standard Chartered Bank), Daisuke Sakai (Cofounder, teamLab), and Isha Hening (Visual artist) on design innovation.
Katja's keynote describes how to approach AI as humanly and ethically as possible.
Closing Keynote for the World Design Assembly in Tokyo
Katja shares her views on the industry and it’s future after being named one of the Global top 20 most influential CX leaders in Financial Services.
Katja Forbes talks to Sehaam Cyrene about our moral compasses in design and leadership. Katja is one of Australia's leaders in product and experience design and all of its components — research, emerging technology as well as service design, CX and UX. She is MD of Designit (Australia & New Zealand) following Wipro's acquisition of her company syfte in 2018. This will be a fascinating dive into the future.
Speculative Design: Future of Embedded Technology and Ethics at Adobe’s Creativity Max conference
This #Digitalkspresentation will provide you with an overview of mindsets and practical frameworks you can use to help navigate through to current disruption of COVID-19 while maintaining your employee and business wellbeing, and also securing a more resilient future.
What is fake and what is true? And who should we trust? Because trust is essential: Human interactions, relationships, and systems are all based on trust.
Katja Forbes' keynote at Interaction Latin America 18, "You are not a Designer, You are a Coach
Exploring the world of digital auras and ambient intelligence as well as less creepy topics like holistic experience design and wearable tech and cognition." A wearable does not equal strapping a screen or a sensor on a human and so lets look at it from sensory design and embodied cognition angle and see how creative we can actually be.
