In this episode of CX Unlocked, Katja Forbes, Executive Director and Head of Client Experience at Standard Chartered, explains how AI is changing the very definition of a customer.

A new type of customer is quietly reshaping the marketplace—and it doesn’t feel a thing: AI customers. Katja’s interview is a short explainer of the machine customer landscape and what journalists need to be asking about.

Interview with Mind the Products, Randy Silver, covering machine customers and Katja’s diverse career path.