Global Leaders Insights

In an exclusive conversation with Global Leaders Insights, Katja Forbes, Executive Director & Head, Client Experience, Insights and Development, CIB, Standard Chartered, discusses how AI-driven commerce is transforming global markets. She reveals how AI is evolving into an autonomous market participant — “machine customers” that negotiate, purchase, and evaluate suppliers. Forbes highlights a shift toward data-driven trust and transparency, where being machine-readable defines competitiveness. Advocating a human-centred approach, she envisions AI as a force that amplifies human values, empowers SMEs, and drives inclusive, ethical growth.